AI-Powered Platform

The Urgently Solution Offerings

Revolutionary native AI-driven platform leveraging machine learning, predictive analytics, and real-time optimization to deliver superior roadside assistance services

Product Lines by Industry

Tailored solutions for various industries with specialized features and capabilities

Automotive Services

Comprehensive roadside assistance solutions for automotive manufacturers and dealerships

OEM Integration

Warranty Services

Customer Support

Vehicle Diagnostics

Insurance Solutions

Integrated roadside assistance programs for insurance carriers and agents

Claims Integration

Policy Management

Cost Control

Risk Assessment

Fleet Management

Enterprise fleet solutions for commercial vehicle operations

Fleet Tracking

Maintenance Scheduling

Driver Support

Operational Analytics

Rental Car Services

Specialized roadside assistance for rental car companies

Rental Integration

Customer Experience

Fleet Optimization

Location Services

Collision & Repair

Support services for collision centers and repair facilities

Repair Coordination

Parts Management

Quality Assurance

Customer Communication

Electric Vehicle

Specialized roadside assistance solutions for electric vehicle manufacturers and owners

Special Roadside Service

Knowledge Base

Custom Drop-off Location

Mobile Service

Automotive Services

Comprehensive roadside assistance solutions for automotive manufacturers and dealerships

OEM Integration

Warranty Services

Customer Support

Vehicle Diagnostics

Insurance Solutions

Integrated roadside assistance programs for insurance carriers and agents

Claims Integration

Policy Management

Cost Control

Risk Assessment

Fleet Management

Enterprise fleet solutions for commercial vehicle operations

Fleet Tracking

Maintenance Scheduling

Driver Support

Operational Analytics

Rental Car Services

Specialized roadside assistance for rental car companies

Rental Integration

Customer Experience

Fleet Optimization

Location Services

Collision & Repair

Support services for collision centers and repair facilities

Repair Coordination

Parts Management

Quality Assurance

Customer Communication

Electric Vehicle

Specialized roadside assistance solutions for electric vehicle manufacturers and owners

Special Roadside Service

Knowledge Base

Custom Drop-off Location

Mobile Service

Urgently’s Key Service Offerings

Complete range of specialized services tailored to address the unique operational challenges and measurable results needed for roadside assistance

FNOL

First Notice of Loss reporting and initial claim processing

Accident Scene Management

Comprehensive on-scene coordination and safety management

Vehicle Release Management

Streamlined vehicle release processes and documentation

Emergency Roadside Assistance and Towing

24/7 emergency response and professional towing services

Logistics

Optimized logistics coordination and supply chain management

Dealer Services Platform

Integrated platform solutions for automotive dealers

EV Assistance

Specialized support services for electric vehicles

Applications & APIs

Comprehensive suite of applications and integration tools

Mobile Applications

Native iOS and Android apps for customers and service providers

Customer Self-Service

Warranty Services

Customer Support

Vehicle Diagnostics

Web Portal

Comprehensive web-based dashboard for service providers and partners

Case Management

Reporting & Analytics

User Administration

Configuration Tools

APIs & Integrations

Robust API suite for seamless integration with existing systems

RESTful APIs

Webhook Support

Real-time Data

Third-party Connectors

Partner Enhanced Services

Specialized services to enhance partner capabilities and integration

Partner Configuration

Custom Branding

Service Area Setup

Pricing Configuration

Provider Network Management

Data Integration

System Integration

Data Migration

Custom Reporting

API Development

Support Services

24/7 Technical Support

Training Programs

Documentation

Implementation Assistance

Enhanced Business Operations Services

Designed to optimize performance and drive business efficiency

Case Management

End-to-end case lifecycle management with intelligent routing and escalation

Dispatch-ranking and Incentives

Pricing

Progress Tracking

Customer Experience

Deliver a smoother customer journey through proactive communication and easy self-service options.

Real-time Updates

ETA Management

Satisfaction Surveys

Multi-channel Support

Provider Network

Comprehensive provider management and performance optimization

Provider Onboarding

Performance Analytics

Payment Processing

Compliance Monitoring

Reporting & Analytics

Advanced business intelligence and operational insights

Custom Dashboards

Performance Monitoring

Trend Analysis

Predictive Analytics

Case Management

End-to-end case lifecycle management with intelligent routing and escalation

Dispatching - ranking and incentives

Pricing

Progress tracking

Progress tracking

Customer Experience

Enhanced customer journey with proactive communication and self-service options

Real-time Updates

ETA Management

Satisfaction Surveys

Multi-channel Support

Provider Network

Comprehensive provider management and performance optimization

Provider Onboarding

Performance Analytics

Payment Processing

Compliance Monitoring

Reporting & Analytics

Advanced business intelligence and operational insights

Custom Dashboards

KPI Monitoring

Trend Analysis

Predictive Analytics

Operational Services

Core operational services ensure seamless performance

24/7 Call Center

Round-the-clock customer support and case management services

Live Chat Support

Real-time customer assistance through web and mobile channels

Emergency Response

Priority handling for emergency and high-risk situations

Quality Assurance

Continuous monitoring and improvement of service delivery

Performance Monitoring

Real-time tracking of performance and service level agreements

Escalation Management

Structured escalation procedures for complex cases

24/7 Call Center

Round-the-clock customer support and case management services

Live Chat Support

Real-time customer assistance through web and mobile channels

Emergency Response

Priority handling for emergency and high-risk situations

Quality Assurance

Continuous monitoring and improvement of service delivery

Performance Monitoring

Real-time tracking of KPIs and service level agreements

Escalation Management

Structured escalation procedures for complex cases

Professional Services

Implementation, training, and ongoing services to ensure success

Implementation Services

Project Management

System Setup

Data Migration

Go-Live Support

Training & Education

User Training

Admin Certification

Best Practices

Ongoing Education

Partner Configuration

Business Analysis

Process Optimization

Strategic Planning

Technology Assessment

Managed Services

System Administration

Monitoring & Maintenance

Security Management

Performance Optimization

Implementation Services

Project Management

System Setup

Data Migration

Go-Live Support

Training & Education

User Training

Admin Certification

Best Practices

Ongoing Education

Partner Configuration

Business Analysis

Process Optimization

Strategic Planning

Technology Assessment

Managed Services

System Administration

Monitoring & Maintenance

Security Management

Performance Optimization

Ready to Explore Our Platform Capabilities?

Contact our team to learn more about how our comprehensive service catalog can meet your specific business needs.